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Sales Terms

Satisfaction Guarantee:

If for any reason you are unhappy with your purchase, you may return it for an exchange or a credit towards other merchandise within 30 Days of receipt. To help keep prices low and quality high, we do not issue refunds on any equipment. Once an order is placed, it is not subject to cancellation. Defective items may be exchanged within 30 days of original purchase. Customer is responsible for shipping charges on exchanged non-defective items. (To arrange an exchange on a defective item, Exchanged items must be in new condition with all manuals, packaging, and accessories to avoid restocking fees. To obtain a return authorization number,submit a Contact us form  No returns will be accepted without a valid Return Authorization Number. Merchandise will be returned postage due if no RA # is obtained prior to the return

100% Price Guarantee:

If you find a product somewhere else that has the same specifications and is selling for less we will beat their price by 10% of the difference. This does not include,Companies based outside of the USA,  E-bay, Amazon, clearance, and or used products. The customer must provide us with the website address and product Sku or model # to obtain a price match. 

Exchange Policy:

Customer has 30 days to exchange any products. 

Shipping Policy:

We sell stock and custom hidden cameras. We will make every attempt to ship a product the day it is ordered providing the order is placed prior to 3:00 pm Est. any orders after that time will ship the next business day. On occasion you will order a custom made product, the expected ship time will be 3 to 4 business days at the latest. If a product is going to take longer we will notify via  phone call and explain the delay.

 Shipment and Transportation:

All orders shall be shipped F 0 B point of shipment with the freight paid for by the Customer (Shipment via United Parcel Service) unless the customer requests a different carrier. The Seller will have the exclusive right to determine the
final shipping manner if the Seller deems the Customer's instructions unsuitable.

 Shipping Damage and Claims:

All merchandise is inspected prior to shipment and upon receipt it should be inspected immediately.  If damages are found, retain all original shipping containers and notify the carrier for a damage inspection. It is the Customer's obligation to file claims against the carrier.  All claims for shortages must be made within 5 days after receipt of shipment.
 

Computer Software and Hardware Policy:

If you purchase computer hardware and / or software the following information is essential. It is recommended that a network specialists is contacted and a quote is obtained for software, hardware and or network configuration pricing for installation. We will speak to any network specialists or technician and offer free support to any customer and or computer specialists at no cost to the customer. Compurter software and hardware are not returnable for a refund once it has been open. If you purchase a product that comes with computer software including video surveillance software or applications,  the product and software are not returnable for a refund. The customer is responsible to cheek their computer for the required specifications to run any products they purchase from our website .

  Warranty: 

All products are sold with manufacturer's warranty. All other products with a 1 (one) year warranty are all camera parts and labor are covered by warranty. All other parts are covered for 1 Year from date you receive the unit. We expressively limit our liability to any warranty extended by the  manufacturers. No warranty will apply if products are altered or modified in any way.

 

 Audio Upgrade (Important)

 The federal law indicates that covert audio listening devices can only be used by government agencies.

If you are not affiliated with such agencies, only lawful way of operating audio listening devices is to use it within the supervision of authorized agencies such as law enforcement’s or use in a non-surreptitious way. For example, you can listen in to your baby-sitter using a nanny camera with audio upgrade but you have to let the person know that he or she would be subjected to audio listening device at your home Included in this transaction  is this release form stating that I will be using audio listening device purchased
from Nanny Watch Services, Inc., in one or more following cases. 
 
 1)  Any person, subjected to be monitored by audio listening device are fully aware of the such device. 
 2)  I have authorization to use audio listening device from local law enforcement or other government agencies.
    OR We are a government agency with full authorization of using a audio listening device.
        
I hereby confirm that all above information provided are true, I fully understand the federal regulation on using audio listening devices. By signing below, I am solely responsible for any unlawful misuse of the device, not the manufacturer, Nanny Watch Services   

Returns:

If you are not satisfied with your purchase, notify us within 30 days from receipt to obtain a RMA# and we will issue a store credit, or REFUND. However all refund are subject to a 30% restocking fee. Shipping charges are not refundable. Original shipping expenses (even if shipping charges were discounted or item was advertised as free shipping) will be deducted from refund upon return. We pay shipping charges to get the unit to you and these charges must be covered by the buyer.

DEFECTIVE PRODUCTS:

THE CUSTOMER HAS 7 DAYS FROM DELIVERY TO NOTIFY US OF A DEFECTIVE PRODUCT. WE WILL REPLACE THE UNIT AT NO COST TO THE CUSTOMER OR YOU CAN RETURN FOR A REFUND. A SHIPPING CHARGE OF $25.00 WILL BE DEDUCTED FORM THE REFUND. IF YOU NOTIFY US AFTER 7 DAYS THE PRODUCT IS CONSIDERED USED AND NOT RETURNABLE FOR A REFUND.To set op a return please complete the Return Form to obtain a ra#

Restocking Fees:

All returns for refunds ar subject to a 30% restocking fee.

 

LEGAL STATUS

It is the responsibility of the buyer, not Nannywatch Services Inc. to determine the legality and conform to all federal, state, and local laws and regulations regarding the purchase, possession, and/or use of the products/equipment that we offer. By placing an order with Knowyournanny.com. by mail, telephone or online (including Ebay), the buyer represents that he/she is of legal age to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, and local laws and regulations. Any liability and/or damage resulting from the misuse and/or unlawful use of any of the products/equipment that we offer is that of the buyer, not Knowyournanny.com Furthermore, by submitting an order by mail, telephone or online (including Ebay) to  Knowyournanny.com the buyer does hereby unconditionally stipulate:

1. That he/she/it is unconditionally bound by the Terms and Conditions in their entirety.

2. That he/she/it is entering into a legal and lawfully binding purchase contract and said buyer does further agree to pay for all items ordered, shipping costs associated with order, contract enforcement administrative costs, contract enforcement legal fees, contract enforcement collection fees, Ebay dispute research/response fees (research/response fee minimum $500.00 per response), and chargeback research/response fees (chargeback research/response fee minimum $500.00 per response). In addition, buyer also agrees to pay all aforementioned costs/fees/charges in the event that said buyer refuses shipment, fails to pick-up shipment from the carrier, or obtains a credit card chargeback. All outstanding accounts will be referred for collection and will be reported to all credit bureaus. All accounts referred for collection will be assessed a minimum $500.00 collection fee.

3. That the jurisdiction and venue for any legal action on behalf of or against Nannywatch Services Inc. will be located in Ocean County, State of New Jersey.

Buyer further stipulates that he/she/it consents to the recording of any telephone communication from or to Nannywatchservices Inc. for quality assurance, order clarification, and/or dispute resolution purposes.


 RESPONSIBILITY FOR USE:

Customer acknowledges and agrees that Nanny Watch Services, Inc shall have no liability whatsoever for the accuracy or suitability of use of Equipment. Customer shall also be solely and entirely responsible for all setup and use of the Equipment. Customer represents and warrants to Nanny Watch Services Inc that he or she will comply with all federal, state and local statutes, laws, regulations and ordinances governing the use of the Equipment in the manner or for the purposes  which Customer intends. We recommends obtaining consent to monitoring from the child-care provider or other person who will be taped. Customer agrees to be solely liable for obtaining such consent and for any claims made by any subject who did not provide prior consent to such monitoring. The Equipment shall be used by Customer solely for Customer's end use in his/her own home to monitor his/her own children and the quality of their care. Customer is responsible for set-up and use of the Equipment, and all videotaping is the sole responsibility of Customer. CUSTOMER HEREBY AGREES TO DEFEND, INDEMNIFY AND HOLD Nanny Watch Services Inc ARMLESS FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, EXPENSES, CLAIMS OR LIABILITIES OF WHATEVER KIND OR NATURE A RISING FROM USE OF THE EQUIPMENT, including, without limitation, the failure to obtain any person's consent to monitoring. Nanny watch Services Inc. will NOT in any way be liable for any actions to, or harm to, child or children, that are NOT recorded due to any equipment failure or malfunction.

 

DUE TO THE NATURE OF OUR BUSINESS

These claims must include the product type and date, reason for the return and any pertinent serial numbers. The Customer is responsible for all transportation charges andmust see that the Product is packaged correctly. As much as we want to help you, and will do so, no Systems Specialist can replace you or assume your responsibilities to your customers. All information and assistanceis provided "as is" without warranty of any kind, andNanny Waych Services Inc. and its affiliates make no representations or warranties to you or your cutomers or any other person or entity, and expressly disclaim warranties of any kind trade, including but not limited to the completeness, merchantability orfitness for any particular purpose with respect to any such information or assistance or performance of any system or design. IN NO EVENT WILLKnow Your Nanny OR ANY OF IT’S Affiliates BE LIABLE FOR ANY INDIRECT, SPECIAL,PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES UPON ANY BASIS OF LIABILITY WHATSOEVER EVEN IF ADVISED OF THE POSSIBILITY OFSUCH DAMAGES. In addition, Nanny watch Services Inc. does not take any responsibility orassume any liability for the wiring installation or placement of the equipment you purchasenor for the activities of any other entity such as your company or those who prepare the specifications or any local Authorities who inspect or
approve your installation.

 The federal law indicates that covert audio listening devices can only be used by government agencies.If you are not affiliated with such agencies, only lawful way of operating audio listening devices is to use

it within the supervision of authorized agencies such as law enforcement’s or use in a non-surreptitious way. For example, you can listen in to your baby-sitter using a nanny camera with audio upgrade but you have to let the person know that he or she would be subjected to audio listening device at your home.  Included in this transaction  is this release form stating that I will be using audio listening device purchased
from Nanny Watch Services, Inc., in one or more following cases. 
 
 1)  Any person, subjected to be monitored by audio listening device are fully aware of the such device. 
2)  I have authorization to use audio listening device from local law enforcement or other government agencies.OR We are a government agency with full authorization of using a audio listening device.
 

        

I hereby confirm that all above information provided are true, I fully understand the federal regulation on using audio listening devices. By signing below, I am solely responsible for any unlawful misuse of the device, not the manufacturer, Nanny Watch Services, Inc.