100% Satisfaction Guarantee
If for any reason you are unhappy with your purchase, you may return it for an exchange or a credit towards other merchandise within 30 Days of receipt. Refunds are only on items that were not used and the seal was not broken. If an ithem was used it is only eligable for store credit, exchange or replacement or a refund minus a 30% Restocking fee.
Customer is responsible for shipping charges on exchanged non-defective items. (To arrange an exchange on a defective item, call 800-916-7052 Defective and other exchanged items must be in new condition with all manuals, packaging, and accessories to avoid restocking charges. To obtain a return authorization number, call our toll free number 800-916-7052. Or follow these instructions:http://knowyournanny.com/returns/
No returns will be accepted without a valid Return Authorization Number. Merchandise will be returned postage due if no RA # is obtained prior to the return.